Privacy Policy – jlbey Online Gaming Platform Philippines

1. Introduction

jlbey ("we," "us," "the Platform") is committed to protecting the privacy of all its members. We understand that trust is earned, not assumed — and one of the ways jlbey earns that trust is by being completely transparent about how we handle the personal information you share with us.

This Privacy Policy has been written to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. It describes the types of personal data we collect, the reasons we collect it, how long we keep it, who we share it with, and the rights you have as a data subject under Philippine law.

If you have any questions about this policy at any point, jlbey's support team is available 24/7 at support@jlbey.best. We are happy to explain anything in more detail.

2. Personal Data We Collect

jlbey collects only the personal data that is necessary for us to provide our services, comply with our legal obligations, and protect the platform against fraud and misuse. The categories of data we may collect are outlined below.

jlbey does not collect data beyond what is listed here. We do not collect sensitive personal information such as political opinions, religious beliefs, or health data unless directly relevant to a responsible gaming intervention and with your explicit consent.

3. How We Collect Your Data

jlbey collects personal data through the following channels:

• Direct input: Information you provide when registering an account, updating your profile, contacting support, or submitting verification documents.
• Automated collection: Technical and behavioural data collected automatically when you access jlbey — including cookies, session logs, and device identifiers.
• Payment providers: Transaction reference data shared by GCash, Maya, GrabPay, BDO, BPI, UnionBank, and other payment processors when you make deposits or request withdrawals.
• Identity verification services: Data returned from KYC verification partners when you submit identity documents, including confirmation of name, date of birth, and document validity.
• Fraud prevention tools: Risk signals shared by fraud detection services to help jlbey identify unusual account activity or potential misuse.

jlbey does not purchase or obtain personal data from data brokers or social media platforms. We collect data only from sources directly related to your use of the jlbey platform.

4. How We Use Your Personal Data

Every piece of data jlbey collects has a specific, documented purpose. We do not use your data for any purpose that was not explained to you at the time of collection.

jlbey uses your data to deliver a personalised, safe gaming experience — nothing more.

4.1 Service Delivery

Your identity and contact data are used to create and manage your jlbey account, process your deposits and withdrawals, authenticate your logins, and communicate important account updates. Without this data, jlbey cannot provide its core gaming services.

4.2 Legal and Regulatory Compliance

jlbey is required by Philippine law and its operating obligations to verify player identity, maintain transaction records, and monitor for signs of money laundering or fraud. Your financial and identity data is used to fulfil these obligations. Records required for compliance purposes are retained for the periods mandated by the applicable laws — typically a minimum of five years.

4.3 Security and Fraud Prevention

Technical data — including your IP address, device fingerprint, and login history — is used by jlbey's security systems to detect and prevent unauthorised access to your account, identify unusual betting patterns, and protect the platform against abuse. This monitoring is ongoing and automated, with human review triggered when suspicious activity is flagged.

4.4 Responsible Gaming

jlbey uses your behavioural data — session lengths, deposit frequency, loss patterns — to identify players who may be showing early signs of problem gambling. This data is used internally to trigger responsible gaming interventions, such as prompting you to use deposit limits or take a break. It is not shared externally.

4.5 Platform Improvement

Anonymised and aggregated behavioural data helps jlbey understand which games are most popular, where players experience friction in the deposit flow, and how the platform can be improved. This analysis does not involve identifiable personal data and is used solely to make jlbey better for all members.

5. Sharing Your Personal Data

jlbey does not sell, rent, or trade your personal data with any third party for marketing purposes. Period. The only circumstances under which jlbey shares your data with external parties are:

• Payment processors: Your name and transaction details are shared with GCash, Maya, GrabPay, BDO, BPI, UnionBank, and Visa/Mastercard solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy and data security obligations.
• Identity verification providers: When you submit government-issued ID for KYC, the document may be processed through a third-party verification service. These services are contractually prohibited from using your data for any purpose other than verification.
• Game studios: Some game studios that supply content to jlbey may receive anonymised technical session data for quality assurance purposes. No personally identifiable information is shared with game providers.
• Legal authorities: jlbey will disclose personal data to law enforcement agencies, regulatory bodies, or courts when legally required to do so under Philippine law. We will notify you of such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of jlbey's business or assets, personal data may be transferred to the acquiring entity. Members will be notified of any such transfer and given the opportunity to close their account if they do not wish their data to be processed by the new entity.

All third-party service providers used by jlbey are assessed for data security compliance before being engaged. Contracts with service providers include data processing agreements that restrict how your data may be used and require appropriate security standards.

6. Cookies and Tracking Technologies

jlbey uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and collect analytical data about platform usage. Here is a summary of the types of cookies used:

• Essential cookies: Required for the platform to function correctly. These handle session management, login authentication, and security. They cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences — such as your preferred language, last visited game category, or bet size settings — so you do not have to reconfigure them every visit.
• Analytical cookies: Collect anonymised data about how jlbey is used — which pages are visited most, where users click, and how long sessions last. This helps jlbey improve the experience.

jlbey does not use third-party advertising cookies or tracking pixels that would allow external advertisers to follow your activity outside of the jlbey platform.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain jlbey features, particularly session management and login persistence.

7. Data Retention

jlbey retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law and regulatory obligations.

• Active account data: Retained for the lifetime of your account plus a minimum of five years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years following the transaction date, as required under the AMLA and BSP regulations applicable to gaming platforms.
• Support communications: Retained for three years to support dispute resolution and quality assurance purposes.
• Technical and session logs: Retained for 12 months for security monitoring purposes, after which they are deleted or anonymised.
• Marketing preferences: Retained until you update or withdraw your consent, plus 90 days to process the change.

When personal data is no longer required, jlbey deletes it securely. Physical document copies are shredded; digital records are permanently deleted from production systems and backup archives within the applicable retention period.

8. Data Security

From Alona Beach to the heart of Manila — your jlbey account data is protected wherever you play.

jlbey implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction.

Key security measures in place at jlbey include:

• Encryption in transit: All data transmitted between your device and jlbey's servers is encrypted using TLS (Transport Layer Security). You can verify this by the padlock icon in your browser's address bar when accessing jlbey.
• Encryption at rest: Sensitive personal data stored in jlbey's databases is encrypted using AES-256 encryption standards.
• Access controls: Access to personal data within jlbey's organisation is restricted on a need-to-know basis. Staff are trained in data handling and confidentiality obligations as part of their onboarding.
• Intrusion detection: jlbey's infrastructure is monitored continuously for signs of unauthorised access or data breaches. Automated alerts trigger immediate investigation when anomalies are detected.
• Password protection: Account passwords are stored as salted cryptographic hashes — not in plain text. Even jlbey staff cannot retrieve your password. If you forget it, a reset process creates a new one.

Despite these measures, no internet-based platform can guarantee 100% security. jlbey will notify you promptly — and notify the National Privacy Commission of the Philippines within the required timeframe — in the event of a data breach that affects your personal data.

9. Your Rights Under the Philippine Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to the personal data jlbey holds about you. These rights are not conditional — you do not need to give a reason for exercising most of them.

To exercise any of these rights, contact jlbey's Data Privacy Officer at support@jlbey.best. We will respond to verified requests within 15 business days, as required by the Implementing Rules and Regulations of the Data Privacy Act.

If you believe jlbey has mishandled your personal data, you also have the right to file a complaint with the National Privacy Commission of the Philippines.

10. Protection of Minors

jlbey's services are strictly for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under 21 years of age. If you are a parent or guardian and believe your child has registered on jlbey, please contact us immediately at support@jlbey.best.

Upon receiving such a report, jlbey will verify the claim and, if confirmed, immediately close the account, delete all associated personal data, and return any remaining balance to the payment method used for deposits. We take this obligation seriously and act without delay on all verified reports involving minors.

jlbey applies age verification checks at account registration and at the point of first withdrawal. We may request a valid government-issued ID at any time to confirm a member's age and identity.

11. International Data Transfers

jlbey's primary data storage and processing infrastructure is located in data centres that serve the Asia-Pacific region. In some cases, technical service providers — such as cloud hosting, fraud detection, or verification platforms — may process data in locations outside the Philippines.

Where personal data is processed outside the Philippines, jlbey ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by Philippine law. These safeguards include contractual data processing agreements and, where applicable, adherence to regional data protection frameworks.

jlbey does not transfer personal data to countries that do not offer an adequate level of data protection without implementing compensating controls such as standard contractual clauses.

12. Changes to This Privacy Policy

jlbey may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements in how we explain our approach. When changes are made, the updated policy will be published on this page with a revised effective date.

For material changes — those that significantly affect how your data is used or your rights as a data subject — jlbey will provide advance notice via your registered contact details before the change takes effect. Your continued use of jlbey after a policy update constitutes acceptance of the revised terms.

13. Contact Our Data Privacy Officer

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a concern about how jlbey handles your personal data, please contact us:

jlbey is committed to resolving all privacy-related concerns fairly and efficiently. If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission of the Philippines.